Why Interviews Go Wrong

Even well-structured hiring processes can fail if interviews aren’t handled correctly. Most failures happen when structure is abandoned mid-process.

Red flags in interviews:

• Too much small talk – rapport takes over substance.

• Bias toward charisma – confusing likability with ability.

• Unstructured questions – each interviewer asks random things with no consistency.

• Skipping reference questions – missing TORC reduces accountability.

How to troubleshoot:

• Always use the Who Interview guide to stay on track.

• Train interviewers on probing follow-up questions.

• Standardize interview questions across interviewers.

Remember: A poor interview process produces poor hires, no matter how strong the candidate looks on paper.